HOW DO I RETURN AN ITEM?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. Note: Certain products in our store are not subjected towards any Refunds. This includes the following:
- Apparel Related Items (Worn/Unworn)
- Sale Items / Clearance Items
Policy
Only items purchased directly from Spicy Toks will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused. Spicy Toks reserves the right to deny any return.
Exchanges (If applicable)
If you purchased the wrong size, please notify us within 1-2 business days after the order was initiated. Due to COVID-19, our team will not jeopardize the health and wellbeing of our workers.
Thus, any opened or touched products cannot be exchanged. We reserve the right to refuse this request. However, you may be able to email us at expolloteams@gmail.com with any questions or concerns.
Our team will review your case and if eligible may receive a Gift Card or Value of purchased Item. This factor depends on the final sale price.
Sale Items (If applicable)
Only regular priced items may be scheduled for refunds, unfortunately sale items cannot be refunded.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing life time guarantee insurance. We do not guarantee that we will receive your returned item.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit, or the wrong product?
Please contact our Customer Support team (Contact Us Page) to start the return process. Please include the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.
